Ipregistry - Delayed Usage Reports and Cannot Create/Use New API keys – Incident details

All systems operational

Delayed Usage Reports and Cannot Create/Use New API keys

Resolved
Operational
Started about 2 years agoLasted about 5 hours

Affected

Dashboard

Operational from 8:41 PM to 1:38 AM

Updates
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Credits usage report is now in sync.

    Newly created API keys may still take some minutes to get activated/usable on all nodes worldwide.

    Note that API usage and performance for existing customers is not affected.

  • Identified
    Identified

    One of our service providers is currently conducting essential maintenance on our Redis cluster:
    https://status.redis.com/incidents/t0lbvsfpbbz4

    During this period, you may notice that usage report on the dashboard is not accurate.

    Please be assured that the Ipregistry API itself is functioning properly and remains unaffected by this maintenance process.

    Rest assured that all your API usages are being safely queued in another service. Once our third-party provider completes the maintenance, the queued data will be replayed, and the usage reports will be back to normal, including your history.

    We apologize for any inconvenience this situation may cause and sincerely appreciate your understanding. Our team is committed to ensuring the stability and reliability of our services, and we will continue to keep you updated on the progress of the maintenance.